The Busaner Korea Concierge

Refund Policy

Ticket-based concierge service. Governed by the laws of the Republic of Korea.

1. Scope and Nature of the Product

This Refund Policy applies to ticket-based concierge support services sold through thebusaner.com by 더 부사너 (The Busaner) (hereinafter "the Company"). The services covered include language interpretation, translation, and related concierge information support. Under Article 17(2)(5), proviso, of the Republic of Korea's Act on the Consumer Protection in Electronic Commerce, etc. ("E-Commerce Act"), this product qualifies as a divisible service, where each ticket constitutes one separable unit.

2. Cooling-Off (Within 7 Days)

Customers may exercise the right of withdrawal within 7 days from the payment date (Article 17(1) of the E-Commerce Act). Under the divisible-service principle, the refund scope is as follows:

  • Unused tickets (portion not yet provided) are fully refundable.
  • Used tickets (portion already provided) are not eligible for withdrawal under Article 17(2)(5) of the E-Commerce Act.

Concierge services that have already been delivered cannot be returned by their nature; refunds therefore apply only to the unused portion under the formula in Section 3 (Article 18(1), proviso, of the E-Commerce Act).

3. Refund Calculation

Refund formula Refund = Amount Paid minus (Tickets Used multiplied by 20,000 KRW)
Worked example Best Pack (20 tickets, 180,000 KRW) paid, 3 tickets used at the time of request, gives 180,000 minus (3 multiplied by 20,000) equals 120,000 KRW refunded.

Ticket-usage counts are determined by the Company's internal records, which are made available to the customer upon request. If the service is performed in a manner different from how it was advertised or contracted, the customer may exercise withdrawal within 3 months of delivery or within 30 days of becoming aware of the discrepancy (Article 17(3) of the E-Commerce Act).

4. Validity and Expiration

  • All tickets are valid for one (1) year from the date of payment.
  • Unused tickets expire automatically at the end of the validity period and are not refundable.
  • Extension of the validity period requires the Company's prior written consent.

5. Eligible Users

Tickets may be used by the purchaser and members of their household only. Transfer, sale, or gifting to third parties is not permitted. If a violation is confirmed, the Company may take reasonable measures to restrict further use.

6. In-Person Custom Service

The In-Person Custom service, which includes in-person interpretation accompaniment, is delivered on a scheduled date confirmed in a written quotation. Because the value of a scheduled service diminishes rapidly as the service date approaches, the right of withdrawal under Article 17(1) of the E-Commerce Act is, with prior notice given both in the written quotation and on this page, replaced by the schedule-based refund terms below, pursuant to Articles 17(2)(3), 17(2)(5), and 17(6) of the E-Commerce Act:

  • 7 or more days before the scheduled service start date: 100% refund.
  • 1 to 6 days before the scheduled service start date: 50% refund.
  • On the scheduled service start date, after the service has started, or in the event of a no-show: no refund.
  • Company-side cause (failure to provide the service, or performance differing from what was advertised or agreed): 100% refund, under Article 17(3) of the E-Commerce Act.

Out-of-pocket expenses already incurred at the time of cancellation (transportation, admission fees, etc.) are deducted from any refund. The refund terms above are also stated in the written quotation sent before payment and in the payment confirmation message. Proceeding with payment constitutes the customer's explicit consent to these terms.

7. Third-Party Costs (Pass-Through)

Where the Company pays third-party providers (hotels, airlines, restaurants, transportation, online sellers, and similar) on behalf of the customer as part of a service, those payments are pass-through costs and are treated separately from the Company's concierge fees.

  • Governing refund terms: Refunds for third-party costs follow the refund policy of the relevant third-party provider (hotel, airline, vendor, etc.). The Company's refund terms in Sections 2 through 6 do not override those third-party policies.
  • Refund processing: If a third party issues a refund to the Company, the amount returned to the customer is the refunded amount less any transfer fees, currency-conversion costs, and irrecoverable charges actually incurred in returning the funds.
  • Disclosure: The applicable third-party refund terms and any expected pass-through charges are disclosed in the written quotation before payment. Proceeding with payment constitutes the customer's explicit consent to those terms.
  • Card and remittance fees: Where a payment provider's processing fee or remittance fee is disclosed in the quotation and passed through to the customer, that fee is non-refundable to the extent it has already been incurred and is not returned to the Company by the provider.

8. How to Request a Refund and Processing Time

Please contact the Company through one of the following channels, including your payment date, amount paid, and the name or email used at checkout:

The Company will initiate the refund within three (3) business days of confirming the refund grounds. For services, this is counted from the day of withdrawal (Article 18(2) of the E-Commerce Act). If the refund is delayed, the Company will pay delay damages at an annual rate of 15% under Article 21-3 of the Enforcement Decree of the same Act. Credit card refunds may take an additional 3 to 5 business days depending on the issuer's policy; for international cards, the refunded amount on the statement may differ from the original payment amount due to exchange-rate movements.

9. Dispute Resolution and Governing Law

The parties shall make good-faith efforts to resolve any dispute through mutual consultation. If consultation does not result in resolution, the customer may apply for dispute mediation through the Korea Consumer Agency under Article 33 of the E-Commerce Act. This Policy is governed by the laws of the Republic of Korea, and any litigation shall be brought before the court having jurisdiction over the location of the Company's head office as the court of first instance.

법적 상호명 / Legal Name
더 부사너 (The Busaner)
대표자 / Representative
최태원 / Choi Tae Won
사업자등록번호 / Business Registration No.
560-95-02087
업종 / Business Category
통역·번역 등 컨시어지 지원 서비스 / Interpretation, translation, and concierge support services
주소 / Address
부산광역시 해운대구 마린시티1로 9, 오피스동 313호 / 313, Office Bldg., 9 Marine City 1-ro, Haeundae-gu, Busan, Republic of Korea
이메일 / Email
thebusaner.help@gmail.com
시행일 / Effective
2026-05-20